Refund policy

Last updated: October 23, 2026

30-day money-back guarantee

We want you to love your Bald Clausβ„’ sweater. If you are not happy, you can request a return within 30 days of delivery and get a full refund of the item price once we receive it, under the conditions below.

Extended 60-day coverage

If you added the 60-Day Warranty to your order, your return and replacement window is extended to 60 days from delivery.

Return conditions

  • Items must be unworn and unwashed, with tags, in their original condition and packaging.
  • You must request the return by email before sending anything back. Items sent back without an approved return request will not be accepted.
  • Return shipping is paid by the customer and is not refundable. Returns go to our returns center; we email you the address once your return is approved.
  • Add-ons, free gifts, mystery gifts and shipping protection are non-refundable.

Wrong size?

Let us know within 30 days of delivery. We can offer an exchange (subject to availability) or store credit, or you can return it for a refund under the conditions above.

How to start a return

Email baldclaus.shop@outlook.com with your order number and the reason for the return. We will reply with the return instructions.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item arrives damaged, defective or is not what you ordered, email us within 7 days with your order number and a photo, and we will send a free replacement or a full refund β€” no need to send the item back.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days.

Questions? Email us at baldclaus.shop@outlook.com β€” we reply within 24–48 hours on business days.